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Returns to Bathroom Mountain — independent collection

Returns to Bathroom Mountain

Arrange independent collection and transport of securely packaged items purchased from Bathroom Mountain, using the return address confirmed for your order.

Choose the item you are returning to Bathroom Mountain

The booking form keeps Bathroom Mountain selected. Add your items and review the full transport price before payment.

Before booking your return

  1. Contact Bathroom Mountain directly to arrange the return and confirm its return reference, receiving address, deadline and any warehouse booking instructions.
  2. Tell us the collection and return addresses, every item and package, packed dimensions, weight and access details. One booking must share the same collection and delivery addresses.
  3. Follow the retailer’s packing and labelling instructions. Protect fragile surfaces and loose parts, and photograph your packed items.
  4. Tell us about stairs, parking, heavy goods and any two-person handling requirement. Review the full transport price and service details before payment.

Your purchase and return remain with the retailer

Our transport service is booked separately from your purchase. Booking a collection does not approve a retailer return, extend its deadline or guarantee acceptance or a refund. Contact the retailer directly about products, warranties, return eligibility and refunds. Your statutory rights are unaffected.

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